Thank you for taking the time to read our Privacy Practices and Policies. Please talk to any of us if you have questions.
HIPAA Notice of Privacy Practices
Click
HERE to review and download a copy of our Privacy Practices. This notice describes how medical information about you may be used and disclosed, and how you can gain access to this information.
Please review it carefully.
Protected Health Information (PHI), about you, is maintained as a written and/or electronic record of your contacts or visits for healthcare services with
Richard M. Butlig, MD, Inc. Specifically, PHI is information about you, including demographic information (i.e., name, address, phone, etc.), that may identify you and relates to your past, present or future physical or mental health condition and related healthcare services.
Richard M. Butlig, MD, Inc.
is required to follow specific rules on maintaining the confidentiality of your PHI, using your information, and disclosing or sharing this information with other healthcare professionals involved in your Care and treatment. This Notice describes your rights to access and control your PHI. It also describes how we follow applicable rules and use and disclose your PHI to provide your treatment, obtain payment for services you receive, manage our healthcare operations and for other purposes that are permitted or required by law.
Calls or Text During Office Hours
Patients and caregivers are encouraged to use Patient Ally's portal to communicate securely with our office. We also welcome your call with any questions. The office staff is trained to answer most non-clinical questions, including billing inquiries. Staff members are not able to give medical advice over the phone. If you have a medical-related inquiry, we ask that you leave a message with one of our staff members or message us through Patient Ally portal. Your primary care physician, the doctor in the office at the time, or our medical assistant will return your call or message.
When leaving messages during office hours, please keep in mind that our priority is with the patients that are in the office. Therefore, your call will be returned once a medical caregiver finishes seeing our patients in the office.
If you prefer to text us, please click the button below and fill out the
Contact Form and we will reach out to you.
Calls After Office Hours
If you are having a medical emergency, CALL 911 or go to your nearest emergency department.
For urgent matters, please find an URGENT CARE near you.
For NON-EMERGENCY, if you becomes acutely ill after office hours, we recommend referring to the Symptom Checker below from
Mayo Clinic
or
WebMD
website for instructions on management.
Mayo Clinic Symptom Checker
WebMD Symptom Checker
Missed or Cancelled Appointments
You may be charged for any appointments missed or cancelled without 24 hours
notice.
Forms Completion
Completing paperwork/forms for school, Family Medical Leave Act (FMLA) claims, IHSS, long-term care, life insurance, disability claims, unemployment claims, etc goes beyond routine medical care provided to you. Therefore, they cannot be billed to your insurance company.
Forms take a considerable amount of the staff and clinicians’ time to review and complete.
Due to an increased amount of requests from patients to complete paperwork/forms, the following will be implemented.
A. FEE: minimum $25.00 PER form (ADDITIONAL $5.00 per page for pages#3 and more that require ANY section of that page being completed). **certain fees are waived**
B. PAYMENT: Payment is DUE prior to any forms being completed.
C. MAILING/EMAILING/FAXING: We will no longer be able to mail/email/fax completed forms to anyone other than the patient/family. It should be the patient’s responsibility to ensure the proper parties receive the information.
D. TIME FRAME: We will strive to get forms completed in a timely manner. Most of the clinicians work outside of our clinic so it may take longer for them to receive and complete the forms.
Generally, paperwork/forms will be completed between 5-10 business days.
E. Office Visit, Work, and School Note can be provided at patient’s request with no charge if requested on the day of service (these notes usually have verbiage confirming you were seen in our clinic on a specific date).
Major Insurance Providers Accepted
Richard M. Butlig, MD, Inc. accept most PPO insurance plans in addition to Medicare, Blue Cross, Blue Shield, CIGNA, Aetna.
Below is a short-list of just some of the plans we accept. Please contact our office if you do not see your insurance provider listed below.
Insurance Plans:
- Aetna (Commercial, Medicare), PPO, EPO
- Anthem Blue Cross (Commercial, Medicare), PPO, EPO
- Anthem Blue Cross Blue Shield (Commercial), PPO, HMO
- CIGNA, (Commercial), PPO, EPO
- Health Net (Commercial, Medicare), PPO, EPO
- Humana (Commercial, Medicare), PPO, EPO
- Medicare
- Optum Health (Commercial), PPO
- Wellcare (Medicare)
